Shipping, returns, refunds & replacements
We’ll help you out.
OK… Below is our official Shipping, Return, Refund & Replacement Policy as drafted by our attorneys, and we strictly abide by them. However, in the true peachy spirit of our brand, we always aim to please. Even if you do not meet the stated criteria and are unsatisfied for any reason, we encourage you to reach out to us at customer_care@stonerpeach.com.
Stoner Peach products are made to order. Once you place an order, it goes into production and then ships to you. Please read the details below so you know what to expect.
Shipping costs are calculated at checkout based on your location and the items in your cart. Delivery time typically equals production time + carrier transit time.
Delivery estimates shown at checkout are estimates and may be impacted by peak seasons, weather, carrier delays, or customs processing (for international orders).
When your order ships, you will receive a shipping confirmation email with tracking information (when available). Tracking updates may take 24–48 hours to appear after the label is created.
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned due to an incorrect or incomplete address, failed delivery attempt, or unclaimed package, we may offer reshipment (additional cost) or a partial refund (shipping is non-refundable).
If tracking shows “delivered” but you cannot locate the package, please:
If you still cannot locate it, email customer_care@stonerpeach.com with your order number, and we will help with next steps. Stoner Peach is not responsible for theft after confirmed delivery, but we will do our best to assist. Support first
If your order arrives damaged, please contact us within 21 days of delivery with your order number and clear photos of:
After verification, we will arrange a replacement or refund when applicable.
International orders may be subject to customs duties, taxes, and fees determined by the destination country. These charges are the customer’s responsibility and are not included in product or shipping prices unless stated otherwise at checkout.
Customs processing may also add additional delivery time that is outside our control.
Questions about shipping? Email customer_care@stonerpeach.com and include your order number for faster assistance.
Due to the made-to-order nature of our products, returns and exchanges are not accepted for reasons including, but not limited to: incorrect size selection, incorrect color selection, buyer’s remorse, preference changes, or ordering errors.
If your order arrives with a manufacturing defect, print error, damage, or incorrect item, you must notify us within 21 days of confirmed delivery. Claims submitted after 21 days may be denied.
After review and verification, we may, at our sole discretion, provide a replacement (reprint) or a refund. Do not return the item unless we explicitly request it in writing. Unapproved returns may be refused.
Stoner Peach is not responsible for delivery issues caused by customer-provided errors (including incorrect or incomplete address information), refusal of delivery, or failure to retrieve the package. If an order is returned due to unsuccessful delivery, we may offer:
Slight variations in print placement may occur. A tolerance of up to 0.5" in placement is industry standard and is not considered a defect.
If you experience an issue, please contact us first so we can resolve it. Filing a chargeback without first contacting support may delay resolution and could result in account restrictions.
To submit a claim, email: customer_care@stonerpeach.com. Include your order number, photos, and a brief description of the issue.